Wow, just Wow!!! Nate I dont have a google account so hopefully you can post this for me. Nate is AMAZING!!!! Fast response to my inquiry, on time for the appointment, and my carpets look fantastic. i had 1 area i knew might not come fully clean. i sent Nate a message asking if there was anything else i could do. without any hesitation Nate said he was going to come back and work on it again. This is what customer service is all about. I would recommend Nate anyday!!! Thanks for going out of your way for your customers. You are top notch!!!!!